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Jago Grahak Jago, जागो ग्राहक जागो, Consumer Complaint, Consumer Awareness, Consumer Grievances, Consumer Rights in India

Jago Grahak Jago, जागो ग्राहक जागो, Consumer Complaint, Consumer Awareness, Consumer Grievances, Consumer Rights in India

Complaint ID: 9968922

Name of Consumer: M Ganesh Shankar

City: chennai

State: tamilnadu

Complaint Against: motorola mobile phone

Complaint In Detail:
Dear sir,

Good day! I purchased a motog5 (S) plus from dotcom moto hub on 8-jan-2018.

I am facing the following issue with my new phone. When i am watching a video in whatsapp, and i receive a call, which i attend, the video does not pause! The video sound is playing in the background of the call. Hence i am unable to speak with the caller!!

On 12-jan-2018, i visited moto hub at vijaya forum mall, to check this issue. I was disappointed by the customer service given by vendor!!! The sales person initially told it is an issue with whatsapp, then he said it is an issue with android 7.1.1!! Then finally took my phone number and promised to give a feedback the next day, but till today no one bothered to call me!! Very pathetic after sale service!!

Have registered a complaint with Motorola, still the issue is not resolved. they are just dodging!!

Jago Grahak Jago, जागो ग्राहक जागो, Consumer Complaint, Consumer Awareness, Consumer Grievances, Consumer Rights in India