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Ms. Pooja Khaitan

Ms. Pooja Khaitan

D-1104, fortune Towers, Madhapur, Hyderabad -500081,Telangana, INDIA.

It has been a very satisfying journey for us from the day we extended our services to consumers online . Our founder, Mr. Bejon Misra, has dedicated 30+years in the consumer movement .He has very diligently moved forward in empowering the Indian Consumer with their rights.

On 1st January ,2013 ,we launched our online website www.consumerconexion.org to serve consumers all over India, even in remote villages . Today almost every consumer has access to the internet and that’s what set the ball rolling for us . Consumer Conexion website was the simplest way we could reach out to the thousands of disturbed customers , seeking redressal for their long pending issues. We have resolved innumerous complaints and continue doing so. WE DO NOT CHARGE OUR CUSTOMERS ANY REGISTRATION AMOUNT FOR THEIR CASE. WE SOLVE COMPLAINTS ABSOLUTELY FREE OF COST. This is just a small way how we wish to payback to society. Incase you wish to contribute to our cause in any way, please drop me a mail .

Request all to kindly register your complaints on our website rather than addressing the issues to me directly on my email. This will help us in approaching your complaint systematically. Please feel free to write to me at pooja@consumerconexion.org, regarding any suggestions on our website or how we may better our services . Your valuable feedback is always welcome.

As Head of Consumer Redressal and on behalf of my team at Consumer Conexion , I wish to thank all our aware consumers for considering us worthy enough of solving your complaints and thus,registering with us. We assure you of an effective redressal mechanism . Our team works with only one motive…….to resolve your complaints and get back the smile on your face!



Career Summary

2012- Present

Chief of Operations with experience of successfully coordinating the activities of various departments concerned with consumer redressal, IT development and marketing relating to consumer awareness and

Capable of managing conflicts between the consumer and the opposite parties with a proven ability to ensure the smooth functioning of IT systems and to provide IT services that will improve the efficiency and performance of a consumer organization.

Highly involved in philanthropic activities on a regular manner. Comfortable working with people of all levels and having an excellent approach to solving problems and developing business processes.


EDITOR-in-CHIEF of a fortnightly e-newsletter, PSM NEWZ ; currently called The PRESCRIPTION supported by Consumer Online Foundation.

Director- Partnership for Safe Medicines India initiative and on the Board of Healthy You Foundation, Cell for Consumer Education & Advocacy (CCEA) Society, New Era Patient Friendly Hospital Private Limited and Hamara Consumer Dost Private Limited


Chairperson , LADIES CIRCLE, ladies wing of Round Table India.

National Awards won during Chairperson Tenure …..

  • Best chairperson
  • Best Circle
  • Best project
  • Best fellowship
  • Balanced activity award


  • Started a vocational school for underprivileged women and other such philanthropic activities some including, building of toilet blocks, sponsoring education for the underprivileged.
  • Won several creative awards in singing and dancing
  • National level winner of a television game show , MasterCard Family Fortune


  • Proven ability to lead, motivate, and build successful teams
  • Achieving targets in a dynamic and complex business environment
  • People development skills
  • Proven influencer and negotiator
  • Highly creative

LANGUAGES English, Hindi, (Fluent) ; Spanish, French (Basic)


  • 1995-1998Economics (Hons) HINDU COLLEGE, DELHI UNIVERSITY,
  • 1993-1995Indian School Certificate, Topper of ARTS STREAM Loyola
    School, Jamshedpur
  • 1993 passed Indian Certificate of Secondary Education from Sacred
    Heart Convent School, Jamshedpur